🛠️ Defective Product Return Policy

At No0nePrints, we take pride in the quality of our products. This policy outlines the steps to take if you receive a product that is defective, damaged in shipping, or significantly different from what you ordered.

🎯 Scope of a Defective Product

A product is considered defective if it has a flaw in the design, materials, or workmanship that prevents it from functioning as intended or meeting the advertised quality standards.

This policy specifically covers issues such as:

• Manufacturing errors (e.g., misprints, incorrect stitching, missing components).

• Damage incurred during shipping (e.g., cracks, severe bends, non-functional electronics).

• Receiving the incorrect item (e.g., wrong size, color, or model).

📝 Reporting a Defect

To ensure a swift resolution, you must report the defective product within [Number] days of the original delivery date.

1. Contact Us: Immediately email us at Returns@No0nePrints.com with the subject line: "DEFECTIVE ITEM - [Your Order Number]".

2. Provide Evidence: Your email must include the following:

   • Your Order Number.

   • A clear description of the defect or damage.

   • Photographic evidence (clear, high-resolution photos or a short video) that clearly shows the defect or damage. This is mandatory for processing a replacement or refund.

3. Hold onto the Item: Please retain the product and we provide further instructions.

🔄 Resolution Options

Once we receive your notification and review the evidence, No0nePrints will determine the appropriate remedy. Depending on the nature of the defect and product availability, we will offer one of the following at our discretion:

• Replacement: We will promptly ship you a replacement of the identical item at no additional cost.

• Full Refund: If a replacement is not possible or if the item is severely damaged, we will issue a full refund to your original method of payment.

• Repair: For certain items, we may offer a professional repair service at our expense.

Note on Returns: In most cases, we may not require you to ship the defective product back to us once the evidence is approved, saving you the hassle and cost of return shipping. If a return is required, we will provide a pre-paid shipping label.

🚫 Exclusions (What is Not Covered)

This Defective Product Policy does not cover damage or issues resulting from:

• Normal wear and tear.

• Improper use, storage, or maintenance.

• Accidental damage caused by the user (e.g., dropping the item, misuse).

• Minor variations in color, size, or appearance that are inherent to the custom manufacturing process.

Return Policy